(Actually, Priceline led the way on booking-fee cuts, and ditched its change and cancel fees in 2008.) Orbitz, for instance, introduced Hotel Price Assurance and cuts its hotel booking fees around six months ago, and it also eliminated change and cancellation fees at the end of September. In recent months, Travelocity has been criticized for its tardiness in responding to marketplace changes. Obviously, that would reduce the number of payments that Travelocity is forced to make. On the other hand, Travelocity, which guarantees its pricing in relation to a plethora of websites, requires that consumers submit a claim form to collect. However, one key difference between the programs is that Orbitz monitors whether a lower price becomes available on its website before the stay and automatically sends a refund check. The Travelocity guarantee goes much further than Orbitz's policy, for instance, in which Orbitz only sends a refund check if its customers find a lower rate on Orbitz itself. The guarantee doesn't apply to auction/opaque offerings from websites like and Hotwire. at a lower base rate across the Web, then Travelocity will refund them the difference. In tweaking its existing Travelocity Price and Service Guarantee, Travelocity is telling consumers that after they book a pre-paid hotel on Travelocity, if they find an identical booking - same hotel, dates, room type etc. Travelocity announced it cut its hotel-booking fees, as I reported it did a couple of weeks ago, eliminated its hotel change and cancellation fees, and introduced a hotel-price guarantee more wide-ranging than Orbitz Hotel Price Assurance and the respective programs of Travelocity's competitors.
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